Exercise 2

 IMPROVING COMMUNICATION LISTENING

Interview with Alastair Dryburgh

  • Does he think technology makes good communication easier? 
Yeah, because he mentions that there are important points, and those points make the communicacion easier, we can find many ways to get clear messages and maintain a correct and understandable communication, without losing the message you want to give.

  • What four key points does Alastair make about communication?
1. The people have a limit of attencion and the information cannot always be passed correctly
2. Recognize that the communication is about maintain a good conversation 
3. The communication is not based only on talking, also is important to listen that the other people says.
4. For the communication to be effective thre must be a connection of emotions and thoughts.

Alastair gives an example of a company which has used technology to change the way it communicates with customers. Give reasons why it communicates well.
  • The example that he mentions is clear and very understandable, it makes us imagine the companies as if we had it in front of us.
  • He has a perfect vocabulary, he uses words that complement the information and make message clearer
  • The main idea of his conversation is easily understood.
Alastair is describes a bad customer experience. What mistakes did the company make, and how could they have improved the customer experience?

In this case, main problem is that the company doesn´t have a real person answering the calls, so the persons wait a long time on the line without an answer. 
The solution could be to hire people whit experience in the treatment of people, and this way make the service faster. 

Comentarios

  1. Summer Business Comunication6 de julio de 2021, 11:20 a.m.

    I disagree with your first answer, I think he thought that technology could help communication a little, however it could also make it worse. But is a good job.

    ResponderBorrar
  2. Erika's Blog6 de julio de 2021, 2:48 p.m.

    Hi, I read your post and realized that I have different answers, firstly I think that Alaistar claims that technology can improve communication but also worsen it.
    Your second key point in answer two, I'm not sure about that, I think that it's regarding recognize the communication is about the meaning, not maintain a good conversation.
    Finally, your answer 3, the idea is worth considering, but it seems to me that you have to talk about Amazon, the company that Alastair explains not about him. However, you did a good job.

    ResponderBorrar

Publicar un comentario

Entradas más populares de este blog

Legal Factors Affecting Business

Imagen
  Legal factors affecting business Student’s Name:   Alejandro Sánchez Villanueva   INSTRUCTIONS: After reading the introductory paragraph below, write a definition of each of the   aspect presented.   When business companies operate, they expect to face different internal and external   factors that can affect their organizational operativity. Among all these factors, legal ones might greatly   influence business organizations and affect how a different companies operate. There are several legal factors that affect businesses in many forms, including laws and regulations on taxation,   employment, contract, securities, immigration and many more. The law affects the way businesses   operate. That is the reason why any business should have a clear understanding and knowledge of   the legal environment in which business organizations have function because these factors may   determine its success or failure.   DEFIN...
Leer más

Activity 10: Human Resources Management

Imagen
  Define Human resources. I s the set of people who make up the  workforce  of an  organization ,  business sector , industry, or  economy .   What is the role of human resources? Define in detail. it is the area that orders, drives and motivates workers. Traditionally, that function began with an administrative intention, something that has now changed exponentially. ·          Strategic and leadership role: managers must be involved in the organization, their role must also seek to contribute to the development and fulfillment of the objectives of their organization. ·          The care of the workers and the organizational culture: It is related to the promotion of methods that help to achieve a better culture and organizational climate, in addition to those elements that allow to recognize and protect all the members within. ·     ...
Leer más

Introduction to Accounting

Imagen
Why do you think accounting is seen as boring? Explain. I think that one of the reasons why it is considered boring is because it focuses a lot on repetitive tasks and this, for someone who does not have an accounting profession, can seem annoying or boring. Some persons also consider that accounting does not have a great impact on people's personal character. Which of the jobs mentioned would be most interesting for you? Give your reasons. The one that made me the most interesting was that of administrative accountant, since I think that it is one of the most important roles in any company, the one in charge of analyzing the financial statements, of the personnel as well as of the company. Why is it so important for accountants to be ethical? Explain in detail. First of all, professional ethics is something that we should all have, no matter what job or profession you have. I think it is important because accountants work with huge amounts of money and many other people depend on ...
Leer más